STORE POLICY
CUSTOMER CARE
Our Commitment to You
At nitHud, our journey started with a simple belief: that quality service should be as reliable as the products we craft. We don't just see you as a transaction; we see you as part of our growing community. That’s why our Customer Care Policy is built on transparency. Whether you have a question about a recent order or just want to learn more about our process, we promise a human response within 24 hours. We believe that buying online should feel as personal and secure as visiting a local boutique, and we are here to ensure your experience is nothing short of exceptional.
PRIVACY & SAFETY
Your privacy is our highest priority at nitHud. We are committed to being transparent about how we collect, use, and protect your personal information so you can shop with total confidence.
1. How We Collect Your Data
We collect information that you provide directly to us when you make a purchase, create an account, or contact our team. This includes your name, email address, phone number, and shipping details. We also automatically collect certain "Device Information" while you browse, such as your IP address and how you interact with our site, using technologies like cookies.
2. Secure Payments & Third-Party Banking
To ensure your financial safety, we do not store your full credit or debit card information on our servers. Instead, we use online payment processors (such as credit card/debit card, digital wallets) to verify your banking details and complete transactions securely. These partners use industry-standard SSL/TLS encryption to protect your data during the payment process.
3. When We Will Contact You
Once your purchase is completed successfully, we will only contact you for the following purposes:
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Order Confirmation: An immediate email to confirm we received your order.
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Shipping Updates: Notifications when your order has been dispatched, including tracking details.
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Customer Service: To resolve any specific queries you have raised with us.
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Marketing (Optional): We will only send you newsletters or promotional offers if you have explicitly opted-in to receive them. You can opt-out at any time via the link at the bottom of our emails.
4. Protecting Your Information
We implement a variety of security measures, including data encryption and secure servers, to maintain the safety of your personal information. We only retain your data for as long as necessary to fulfil your orders or meet legal requirements.
WHOLESALE INQUIRIES
The nitHud journey began with a simple observation: the world didn't need more products; it needed better ones. What started as a small passion project in a home studio has growing into a brand defined by intentional design and uncompromising quality. We believe that retail is more than just a shelf—it’s a connection. When you become a nitHudstockist, you aren’t just a distributor; you’re an ambassador for our values. To support our partners, we are trying to offer a straightforward Wholesale Policy designed for mutual growth. Our opening orders are kept accessible with low minimums to help you test our range in your space, and we provide 30-day credit terms to established partners after their initial orders. Every shipment is carefully packed with the same love that went into its creation, ensuring that when our products reach your customers, they carry the full weight of the nitHud story.
PAYMENT METHODS
- Credit / Debit Cards
- Digital wallets